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Support

SailPass support

Welcome to the SailPass support page. Here you will find all of the support guides required for your club to set up SailPass. 

 

SailPass set up guide - Full version

This guide will walk you through the complete set up of SailPass at your club. You can also find the different areas of support below.

  Support guide

 

If your requires more specific support, you can skip to the specific guides below

 SailPass Settings
 Creating a SailPass
 Managing SailPass

Topics covered:
Universal settings
Enabling members to edit their own SailPass dates
Disable SailPass members from displaying in your member list
The SailPass online profile

Topics covered:
Setting up a basic SailPass
Setting up a tiered SailPass
Setting up a fixed date range SailPass ie: Regatta Pass
Excluding dates per SailPass
Your SailPass welcome email
Hiding a SailPass from the registration page
Topics covered:
Adding a new SailPass registration manually
Add a returning SailPass member manually
Editing a SailPass date
Editing SailPass dates in bulk
Upgrading a SailPass holder to full membership
Search for SailPass members by payment class to SMS, email, form/add to a group (and more!)
 DOWNLOAD
 THE SAILPASS PROFILE
 DOWNLOAD  DOWNLOAD
     
 Reporting
 Troubleshooting
NEW!  Create a QR Code
Topics covered:
Export a list of SailPass members for a particular date
Export a summary of SailPass useage at your club
Report on retention of SailPass members
  Set up a QR code for SailPass
 DOWNLOAD  DOWNLOAD  VIEW SUPPORT ARTICLE