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Online Services FAQ

FAQ: General

1. Why do club members have to be registered in the national database?

Australian Sailing recognises an individual's membership of an affiliated club by issuing an Australian Sailing Number. Current, active members of affiliated clubs will:

Clubs have the ability to set up their own season start and end date. Therefore to leverage the above benefits, members must be registered and current in a club membership season in the revSPORT database.

FAQ: Access & Logins

1. How can administrators gain access to the system?
After an initial administrator has been provided with access they can grant access to additional administrators as required.

2. How do I gain access to revSPORT after I've logged out?
Administrators access centre/club/class revSPORT portals by logging in through a specific URL connected to their organisation. We ask you to save the URL in your bookmarks to save time when accessing your organisation's portal in the future. Only the administrators who have been granted access to the specific portals will be able to log in so don't worry about other organisations accessing your information.

3. How much does it cost to use the systems?
Nothing. There is no additional cost to using the online systems, as long as relevant Australian Sailing affiliation or accreditation fees have been paid. There is a transaction fee for online payments processed through the system. The online transaction fee is 2% + $1.60 per transaction.

4. Who can access member information?
Only authorised club, class association or centre administrators and Australian Sailing staff can access member information.

5. Can the system have multiple administrators?
Yes. Multiple administrators can be given access to a database.

FAQ: Member Data

1. What member information is mandatory?
The following member information must be entered in order to add or update a member record:

  • First Name
  • Last Name
  • Date of birth
  • Gender
  • Postcode
  • Country (defaults to Australia)
  • Email

2. Will revSPORT have access to member data and will they be able to communicate to members?
No. revSPORT will not use any personal data or communicate with any people registered in the system. The only way someone will receive communications from revSPORT is if they have opted in to receive specific communications from revSPORT or if they have lodged an inquiry to the revSPORT support service.

3. How secure is data in the revSPORT system?
revSPORT use industry standard security practices such as:

  • Backups twice daily
  • Restricted staff have access to customer data
  • Staff have WWC and Police check
  • SSL encryption

FAQ: Finance & Payments

1. Is there a fee for online transactions through the system?
The online transaction fee is 2% + $1.60 per transaction. The fee can be passed on to the person making the payment or absorbed by the organisation receiving the payment.

2. Do online payments need to be collected in the revSPORT system?
No. Administrators can use the system regardless of whether or not they have set up online payments. However we encourage administrators to set up the online payment facility to provide members with an option to pay online if they wish to do so. Furthermore, the system can generate automated reconciliations for online transactions that leads to time saving and efficiency.

3. Who receives the money from the transaction fee?
The money from the transaction fee is split between revSPORT and the provider of the payment gateway - Pin Paymnets. Australian Sailing do not receive any money from the transaction fee. Transaction fee composition:

  • 2% of the transaction amount + $0.60 to Pin Payments (payment gateway provider)
  • $1.00 to revSPORT

4. Can administrators process refunds through the system?
Yes. Refunds can be processed through the system for payments made online through the system. Please view the relevant section in the support guides below for further information.

5. Can administrators send invoices to members through the system?
Yes. Invoices can be generated and sent to members or course/event participants who choose not pay online at the time of registration. Invoices can be paid via the online system or another available method.

FAQ: Support & Training

1. Who to contact for assistance in using the system?
If you require assistance using the system please contact Club Services Officer in the first instance. The Australian Sailing Online Services department can also provide assistance if your Club Services Officer is unavailable. To view staff contacts click here

2. How to use the system?
Refer to the system support section below for support guides on how to perform specific tasks in the system.

3. What training is available?
Face to face and online training sessions (via webinar) available upon request. For more information about attending a training session please contact your Club Services Officer.